Shipping policy

Last Updated: March 2026

Thank you for shopping with us. We are committed to delivering your order in a fast, safe, and reliable manner. Please read our shipping policy carefully.

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email once your order has been shipped.

2. Shipping Time

Estimated delivery times:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Areas: 5–10 business days

Please note that delivery times may vary due to weather conditions, courier delays, or high order volume periods.

3. Shipping Charges

  • We offer Free Shipping on prepaid orders above ₹____.

  • A standard shipping fee of ₹____ applies to orders below this amount.

  • Cash on Delivery (COD) may include an additional handling fee.

(You can edit the amounts as per your store policy.)

4. Order Tracking

Once your order is shipped:

  • You will receive a tracking ID via email or SMS.

  • You can track your package using the courier partner’s website.

If you do not receive tracking details within 48 hours of placing your order, please contact our support team.

5. Delays

While we strive to deliver orders within the estimated time frame, delays may occur due to:

  • Courier service issues

  • Incorrect shipping details provided by the customer

  • Natural disasters or unforeseen circumstances

We appreciate your patience in such situations.

6. Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

  • If an order is returned due to incorrect address details, re-shipping charges may apply.

7. Damaged or Lost Packages

If your order arrives damaged:

  • Please contact us within 48 hours of delivery

  • Share clear photos of the damaged package and product

We will investigate and arrange a replacement or refund where applicable.

8. International Shipping (If Applicable)

Currently, we:

  • Ship only within India
    OR

  • Offer international shipping to selected countries (customs duties may apply).

(Edit this section according to your business.)

9. Contact Us

If you have any questions regarding shipping, please contact:

Email: support@yourstore.com
Response time: Within 24–48 business hours